Effective Date: 30/10/2024
Version Number: 2
1. Evidence of Review
This Privacy Policy will be reviewed regularly to ensure it remains compliant with applicable laws and reflects current practices. The latest review occurred on 30/10/2024.
2. Security of Personal Information
We take the security of your personal information seriously. Personal data is stored securely using industry-standard security measures, including encryption, firewalls, and secure access protocols. We limit access to personal information to authorised personnel only, ensuring it is handled appropriately and securely.
3. Correction of Personal Information
If you believe that your personal information is inaccurate or incomplete, you can request a correction. To do this, please contact us at [email protected]. We will take reasonable steps to correct the information as soon as possible.
4. Complaints Process
We are committed to resolving any complaints you may have regarding your personal information. The process for handling complaints is as follows:
- Step 1: Submit your complaint to us at [email protected]
- Step 2: If you are not satisfied with our response, you may escalate your complaint to a recognized external dispute resolution body. Contact details for these organizations can be provided upon request.
- Step 3: If the matter remains unresolved, you may escalate it to the Office of the Australian Information Commissioner (OAIC).
Contact Details for Complaints:
Turnkey Real Estate Group
70 High Street, Berwick, 3806, VIC
1300 008 524
[email protected]
5. Disclosure of Personal Information to Overseas Recipients
It is unlikely that we will disclose personal information to overseas recipients. In the event that we do, we will take steps to ensure that such recipients handle your personal information in a manner consistent with this Privacy Policy and Australian Privacy Principles.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.
For any questions about this Privacy Policy, please contact us at [email protected].
This following document sets forth the Privacy Policy for the Turnkey website, http://www.tkbg.com.au.
Turnkey is committed to providing you with the best possible customer service experience. Turnkey is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Turnkey customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Turnkey takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Turnkey reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Turnkey reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Turnkey welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 1300 008 524
Post: Attn: Privacy Policy,
Turnkey,
70 High Street
Berwick , 3806
E-mail: [email protected]
